You may contact the Nominet  PEPIN” tag holder  via any of the below contact details;

 

4 Goldsmiths Close, Woking, Surrey ,GU21 3HF

 

Email: nominet@pepin.co.uk

 

Telephone:  01483 763913

 

Notes to be read before registering a domain name through us;

 

 

We charge £20  per domain name which covers a 2 year period, this is also the renewal fee.     We do not charge for cancellations, changes of registration or transfers.   We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide  if you would like to keep the domain name.  Should you wish to keep the domain name, you simply need to email to nominet@pepin.co.uk and make payment of £10.00 using the initial payment method used.    If you do not wish to renew please let us know by email to nominet@pepin.co.uk    If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.

 

 

Please use these below details to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response with a few hours and no more than 5 days

 

 

Customer Service Level Agreement

 

1.    We expect to respond to any customer service query within 5 days of it being made, but usually within 24 hours.

 

2.   If your communication requires immediate attention then please mark “Urgent” in the subject line of your email.

 

Abuse complaints such as Phishing scams, Spam emails.

 

3.   In the event of any of the aforementioned or any other perceived abuses you may email: nominet@pepin.co.uk

 

 

4.   You may make any complaints you may have to e email address nominet@pepin.co.uk  We will initially respond to complaints within 5 days and should we not be able to resolve the issue we will refer it to the UK Registry for their attention.